No darts are being detected

Possible reasons:

• Calibration is outdated or was not completed successfully.
• The lighting conditions are too dark, too bright, or uneven.
• The dartboard or HEYLO scoring ring is damaged or not installed correctly.

What you can do:

• Perform a new full calibration.
• Ensure the dartboard is evenly illuminated.
• Avoid direct sunlight, reflections, and strong shadows.
• Inspect the dartboard and HEYLO scoring ring for damage or misalignment.
• Verify that the dartboard has not moved since the last calibration.

If the issue persists after recalibration, please contact Matchflight Support.