The update gets stuck or does not complete

Modified on Thu, 1 Oct at 1:32 PM

Possible reasons:

Your Wi-Fi connection is unstable.
The Bluetooth connection was interrupted.
Other apps on your phone are interfering with the update process.
Your smartphone moved too far away from HEYLO.

What you can do:

Connect to a stable Wi-Fi network.
Make sure Bluetooth remains enabled.
Keep your smartphone close to the HEYLO.
Close all unnecessary apps running in the background.
Disconnect HEYLO from power for 10 seconds and reconnect it.
Restart the update through the Matchflight App.