The HEYLO is not found in the app

Modified on Thu, 1 Oct at 1:34 PM

Possible reasons:

Bluetooth is disabled on your smartphone.
You are too far away from the HEYLO device.
Required app permissions have not been granted.
The Matchflight App was not installed correctly.

What you can do:

Make sure Bluetooth is enabled.
Move within 1-2 metres (3-6 feet) of the HEYLO.
Check that Bluetooth and location permissions are enabled for the Matchflight App.
Close the app completely and restart it.
Ensure the HEYLO is connected to power and turned on.
If the issue persists, restart your smartphone and try again.