I placed an order, but I haven't received a confirmation or shipping update

Modified on Thu, 1 Oct at 1:30 PM

Possible reasons:

  • The confirmation email may have been filtered into your spam or junk folder.
  • Your order is still being processed or is currently in transit.
  • An incorrect email address may have been entered during checkout.

What you can do:

  • Check your spam or junk folder.
  • Review your order confirmation email for shipping and tracking information.
  • If you still can't find any information, contact our support team.

Support

  • Email: support@matchflight.freshdesk.com
  • Phone/ WhatsApp: +31 (0)85 1300 280
  • Support Portal: help.matchflight.com

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