My order arrived damaged or incomplete

Possible reasons:

• The package was damaged during transportation.
• One or more items are missing from the shipment.

What you can do:

1. Take clear photos of: 
   • The outside of the package
   • The shipping label
   • Any damage to the product
   • The contents of the box
2. Email the photos together with your order number to: support@matchflight.freshdesk.com
3. Our support team will investigate the issue and provide a solution as quickly as possible.

We are committed to ensuring you receive your complete HEYLO order in perfect condition.